I STA Personnel Solutions South Africa - we are a global BPO call centre company, currently searching for a experienced and strong Client Account Manager , to join our rapidly expanding team.
The Client Account Manager, with their exceptional client relationship management skills, will be responsible to manage multiple client campaigns and agents, ensuring high-quality service delivery, drive performance improvements and exceed client expectations.
PLEASE NOTE:
Working Hours: This role requires you to work EST hours Mon - Fri from 8h30am to 6pm _ EST _ (14h30pm to 24h00am South African time), however must be flexible and willing to work alternating shifts.
Work Environment: This is a remote role for South African Citizens only.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages . Applicants without a power backup cannot be considered.
Minimum Requirements:
**Roles and responsibilities:
Operational Management:**
Performance Monitoring:
Client Management:
Team Leadership:
Quality Assurance:
Strategic Planning:
Reporting and Analysis:
Problem Resolution:
Process Improvement:
If you are not contacted within 14 working days, please consider your application unsuccessful.
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